topic Re: cannot submit ticket - porting issues in Get Support

cannot submit ticket - porting issues

bwilliamp — Tue, 21 May 2024 00:30:26 GMT

Having issues with porting over my phone number from other provider (Getting phone number not eligible for port) Telus. Not sure if this is due to me just paying my last bill 30 mins before I tried to port.

I went to submit a ticket for help and it states "You can find your SIM number (19-digits) on the back of the actual SIM card. If you are using an eSIM, please type N/A."

You can't type in N/A. It will only take numbers... I tried with 0's and it won't accept.

Any ideas anyone?

Re: cannot submit ticket - porting issues

hTideGnow — Mon, 20 May 2024 21:58:04 GMT

HI @bwilliamp

you paid your bill to Telus or PM?

you can try to call the porting team to see if they get the request I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

If they cannot help, then just message support agent using private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot submit ticket - porting issues

Chalupa_Batman — Mon, 20 May 2024 22:01:27 GMT

Hey @bwilliamp

Just confirming. You're porting your phone number from Telus over to Public Mobile?

Re: cannot submit ticket - porting issues

bwilliamp — Tue, 21 May 2024 00:25:21 GMT

Thank you @hTideGnow

I was able to get the port done. Then I had a bit of an issue with my cell number not updating on my phone (iMessage and FaceTime) still showing the temp public mobile number. But a reset of my network settings fixed that.

Thanks.

Re: cannot submit ticket - porting issues

bwilliamp — Tue, 21 May 2024 00:26:18 GMT

@Chalupa_Batman Appreciate you taking the time. I was able to get it sorted with help. Thanks. Take care.

Re: cannot submit ticket - porting issues

Nadine111 — Fri, 02 Aug 2024 15:00:06 GMT

I am trying to get help but I don't seem to be. I can't submit a ticket and it keeps send8ng me back and forth. I've been 5 weeks and still have no sim card. Please help