topic Re: CDK in Get Support

CDK

CDK — Tue, 21 May 2024 00:33:21 GMT

I cannot track down the email associated with my phone number? So therefore I can't respond to the confirmation email sent to confirm which email is on the account?

Re: CDK

Chalupa_Batman — Mon, 20 May 2024 21:00:41 GMT

Hey @CDK

If you no longer have access to that email, you will need to contact a CS Agent to resolve it.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: CDK

hTideGnow — Mon, 20 May 2024 21:07:51 GMT

hi @CDK

if your phone still works, the security code should send to your phone via SMS

but if you don't get the 2FA code, best to just message support agent for help to change your email address for login. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437