topic Re: incorrect billing in Get Support

incorrect billing

natashab — Mon, 20 May 2024 20:56:46 GMT

Good afternoon, my latest monthly bill failed to deduct $7 associated with auto-pay, loyalty, refer friends. Is there a reason for this? If not, please adjust.

Thank you,

Natasha

Re: incorrect billing

Chalupa_Batman — Mon, 20 May 2024 20:58:48 GMT

Hi @natashab

We are all customers like you. No one from Public Mobile is here. The reason your bill increased is because Public Mobile removed everyone's legacy rewards. You now have to pay full price without these discounts.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: incorrect billing

hTideGnow — Fri, 06 Dec 2024 17:59:20 GMT

HI @natashab

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

More details with the change

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: incorrect billing

natashab — Mon, 20 May 2024 21:14:00 GMT

Thanks for the information, much appreciated. Disappointing for sure.

Re: incorrect billing

computergeek541 — Mon, 20 May 2024 21:25:58 GMT