topic Transfer number in Get Support

Transfer number

Aryanfou4768 — Mon, 20 May 2024 19:40:17 GMT

I have had SIM card of public and lost it.

Now I have bought new one.

How can I transfer it?

Re: Transfer number

Handy1 — Mon, 20 May 2024 19:43:00 GMT

@Aryanfou4768 In your account profile page sim swap the number like this

SIM SWAPPING profile tabs

If you can’t log in ask support to sim

swap it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

Chalupa_Batman — Mon, 20 May 2024 19:42:48 GMT

Hello @Aryanfou4768

Please log into your account. On the left side you'll see PROFILE. Then on the right side of the right of the page you'll see My Phone Number (second box down) and you'll see a pencil beside your SIM Card Number. Change it there and save.

Re: Transfer number

softech — Mon, 20 May 2024 19:43:32 GMT

@Aryanfou4768 you don't need to transfer number, just need to go to My account and update the sim card number

go to My Account to request Change Sim card

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

After you logged in, go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number