topic Re: refer a friend code in Get Support

refer a friend code

rosechris — Mon, 20 May 2024 18:34:32 GMT

how come my refer a friend code is not working

a friend wants to activate a line

Re: refer a friend code

Chalupa_Batman — Mon, 20 May 2024 18:39:54 GMT

It can take up to 72 hours for the "Chick CHING" message to show up on your phone and for your friend to show their credit on their account. Give it time. If it hasn't shown up after 72 hours, create a ticket to find out why.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: refer a friend code

hairbag1 — Mon, 20 May 2024 19:37:45 GMT

@Chalupa_Batman wrote:
Hey @rosechris
It can take up to 72 hours for the "Chick CHING" message to show up on your phone and for your friend to show their credit on their account. Give it time. If it hasn't shown up after 72 hours, create a ticket to find out why.

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

If it's a male, do you get message "Dude CHING" ?? 🤣

Re: refer a friend code

HALIMACS — Mon, 20 May 2024 19:52:48 GMT

@rosechris

there could be one of a couple of reasons:

Is your Public Mobile account active or in a suspended state? It needs to be active.
It’s possible you may be misreading the characters in the code as the similarly between certain numbers and letters can be difficult to discern. Be sure to copy the code from your self-serve landing page and send it in an email or a text to the recipient using it. Make sure that they paste it into the activation field where required to ensure there are no errors in inputting the correct characters.