topic Re: eSim Activation Issue When Transferring from Freedom in Get Support

eSim Activation Issue When Transferring from Freedom

Firsttry — Mon, 20 May 2024 16:33:57 GMT

Just subscribed Public Mobile with an eSim but have difficulty to port phone number from Freedom Mobile. Currently have a yearly plan with Freedom Mobile. Neither IMEI or account number will let me go to the next step during eSim activation. Does anyone have a clue? Thanks

Re: eSim Activation Issue When Transferring from Freedom

Chalupa_Batman — Mon, 20 May 2024 16:47:37 GMT

Hey @Firsttry

You have to leave your FM SIM card in the phone while porting. You need to say YES to the porting request. Did you do so?

Re: eSim Activation Issue When Transferring from Freedom

Firsttry — Mon, 20 May 2024 16:55:55 GMT

Old SIM card is still in the phone

Re: eSim Activation Issue When Transferring from Freedom

Chalupa_Batman — Mon, 20 May 2024 16:59:35 GMT

Alright. Did you get a text message from FM asking to port out? If so, did you say yes?

Also, have you gone in to your settings and chosen PM eSIM as your PRIMARY?

Re: eSim Activation Issue When Transferring from Freedom

Firsttry — Mon, 20 May 2024 17:01:43 GMT

I think I haven't reached to that step yet. I am in the step 5 of 6 Set up Number stage and trying to notify PM to port the number.

Re: eSim Activation Issue When Transferring from Freedom

Firsttry — Mon, 20 May 2024 17:10:37 GMT

Thanks. I figured it out. Haven't entered an alternative phone number yet.