topic Re: Esim replacement in Get Support

Esim replacement

Golfkart — Mon, 20 May 2024 13:12:51 GMT

Ordered 2 esims. First esim I declined to activate on current phone. The second esim it didn't prompt me if I want to activate on current phone. Instead it just added esim. Is there a way to transfer this esim to a different phone? I don't want to pay $5 for a bar code if you get my drift.

Re: Esim replacement

softech — Mon, 20 May 2024 13:22:46 GMT

@Golfkart

you don't have to pay $5 again after you paid for the first one

While eSIM cannot be moved, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Esim replacement

Golfkart — Mon, 20 May 2024 13:56:32 GMT

Ummm it actually charged me the $5

Re: Esim replacement

softech — Mon, 20 May 2024 14:11:10 GMT

@Golfkart as long you paid it once with that accounts, PM shouldn't charge you again. If they did, open ticket with PM support and ask them for reimbursement :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Esim replacement

James61722 — Sat, 07 Jun 2025 16:07:58 GMT

I ended up a subscribing to the services yesterday and installed in as there is no store that is available around my area that sells physical SIM cards unless 8 hours away I'm doing so my son accidentally deleted my phone and all contents so I ended up losing my esim I reinstalled the applications and everything and gave him my older tablet to play with any use on doing so do I have to purchase the esim again for $5