topic Re: Can’t log into my account in Get Support

Can’t log into my account

Silver_is350 — Sun, 19 May 2024 23:53:23 GMT

I have ported my number over to PM but now I can’t log into my account.

Re: Can’t log into my account

Rastin — Sun, 19 May 2024 23:58:05 GMT

Are you getting any errors. Need a little info about what you have done so far

Re: Can’t log into my account

Silver_is350 — Mon, 20 May 2024 00:01:04 GMT

Yes I’m getting a (Forbidden A1) error.

Re: Can’t log into my account

Rastin — Mon, 20 May 2024 00:10:21 GMT

Is your phone working?

Try clearing your cache or private mode in your browser.

You could

Re: Can’t log into my account

Silver_is350 — Mon, 20 May 2024 00:14:38 GMT

I did that and it doesn’t work. Doesn’t work on the app either. Also my data is not working and I’ve changed the APN settings and checked everything else.

Re: Can’t log into my account

Rastin — Mon, 20 May 2024 00:23:00 GMT

When you make a call does your number show up on there end?

Sounds like you are going to need to put in a ticket. Use the chat bot on the bottom right looks like a text bubble. I believe you put in customers service or just Fallow the steps till it let you open one.

Re: Can’t log into my account

Silver_is350 — Mon, 20 May 2024 00:49:17 GMT

I was first able to make a call but the data didn’t work. Now nothing is working I can’t even make a call. I see that I made the payment and can see the transaction on my credit card before I ported the number over but never received any emails for the payment.

i can’t submit a ticket either.
how can I directly msg “cs_agent”