topic Data didn't reset this month in Get Support

Data didn't reset this month

MH003 — Sun, 19 May 2024 22:52:34 GMT

Hi community, My subscription cycle reset on May 12th, but my data hasn't reset. Has anyone else had that problem?

Edited to add more info.

Current Subscription Cycle

May 12, 2024 - Jun 11, 2024
Data Usage

50 GB of data
46.6 GB used

3.4 GB Left

View Usage History

4 minutes ago

Add-Ons Usage

5.4% Used of 240 GB. 90/150 days left

I looked at my data history and I have used 2 GB according to PM tracking. not 46.6

Re: Data didn't reset this month

Yummy — Sun, 19 May 2024 22:32:54 GMT

Did you try accessing your account using clean browse, incognito mode and clear all cookies?

Maybe you are still using PM data gift (expires after 150 days)?

Re: Data didn't reset this month

MH003 — Sun, 19 May 2024 22:37:23 GMT

Cookies cleared
Not in incognito
It's my normal browser

I have 50 GB a month plus 227 GB left on the gift. Does my 50GB not renew while I'm still using the gift?

Re: Data didn't reset this month

Stonechucker1 — Sun, 19 May 2024 22:42:39 GMT

@Are you looking at the usage on P or your cellphon data tracker?

pM should feser as expected as it always goes on 30 or 90 day plans. Your cellphone tracks monthly intervals.

Re: Data didn't reset this month

MH003 — Sun, 19 May 2024 22:54:04 GMT

I'm looking at the PM account from my desktop browser.

Re: Data didn't reset this month

Meow — Mon, 20 May 2024 15:20:00 GMT

@MH003 wrote:
Cookies cleared
Not in incognito
It's my normal browser

I have 50 GB a month plus 227 GB left on the gift. Does my 50GB not renew while I'm still using the gift?

So most likely you are using gift data now and did not use any of plan data. Maybe PM's logic is Not to renew plan's data until you use all gift data.

Re: Data didn't reset this month

MH003 — Mon, 20 May 2024 15:23:59 GMT

That's what I was thinking

Now, they're saying I used 50 GB in 7 days. They've given me a breakdown which says I used 26GB in one day! On my account it says only 2 GB. I have screenshots of it