topic Re: They call this 5G. in Get Support

They call this 5G.

Tuto4482 — Sun, 19 May 2024 15:46:30 GMT

They should change west Edmonton to 1G service only. Service technician knows there's a problem but CANNOT fix it. What a joke.

Re: They call this 5G.

BKNS27 — Sun, 19 May 2024 15:54:35 GMT

@Tuto4482

Did you do the speed test indoors or outdoors. 5G have issues with penetrating through thick concrete walls.

4G/LTE can go through walls better.

Re: They call this 5G.

Yummy — Sun, 19 May 2024 15:56:01 GMT

Let us know What is the problem so we know and learn.

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 16:09:39 GMT

Test was do inside top floor of a single home. NOT in the basement.

Re: They call this 5G.

Chalupa_Batman — Sun, 19 May 2024 16:20:45 GMT

If I may ask, what phone do you have?

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 16:31:55 GMT

Very old phone. Galaxy s23 plus.

Re: They call this 5G.

Chalupa_Batman — Sun, 19 May 2024 16:51:52 GMT

Wow. That phone is so super old! LMAO.

I know this will sound odd but can you try something for me? Try changing it to 4G and reboot. Then do another speed test and see what it comes up with.

https://devices.vodafone.com.au/samsung/galaxy-s23-plus-android-13/connectivity/select-network-mode/

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 17:11:29 GMT

Phone rebooted. My biggest problem it not so much the data speed. The problem is, they known this problem existed in the past. But still unwilling to fix it. It this how Public Mobile wants to show itself to the public?

Re: They call this 5G.

Chalupa_Batman — Sun, 19 May 2024 18:47:43 GMT

The only option is to reach out to customer service and report the problem. They may be able to reset your network on their end.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: They call this 5G.

hTideGnow — Sun, 19 May 2024 18:54:47 GMT

hi @Tuto4482

you know from agent that 5G has problem there

what speed do you have when you use LTE?? most the time you can get 5G speed with LTE with your 5G plan

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 19:02:52 GMT

There is not they can do. That's what they told me. I export all the options.

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 19:04:40 GMT

Lte is even slower on this area.

Re: They call this 5G.

Tuto4482 — Sun, 19 May 2024 19:05:43 GMT

Re: They call this 5G.

Chalupa_Batman — Sun, 19 May 2024 19:16:14 GMT

I hate to say it but... Public Mobile may not work for you then. You may need to find another service that can deliver on what they offer. You can also go back to that chat and ask it be escalated higher. Not much else can be done with a Telco that fails to deliver what they offer.

End Result. Public Mobile is useless.

Tuto4482 — Sun, 19 May 2024 20:26:23 GMT

Public Mobile post misleading information to there customer.

Re: They call this 5G.

hTideGnow — Sun, 19 May 2024 20:30:08 GMT

HI @Tuto4482

you tested your sim card in another phone? Test account to rule out a device problem

and ask your friend who uses Telus or Bell, they all share the same network. Check if they encounter the same problem. If they don't, test your sim card in their phones