topic Re: bill in Get Support

bill

rick26 — Sun, 19 May 2024 15:02:00 GMT

my bill just went up from 17.25 to 28.75 . Increase of 11.50 any chance of finding out what the problem is

Re: bill

EB0 — Sun, 19 May 2024 11:56:53 GMT

You have been switched to the point system, no more auto pay/ loyalty rewards, now you need to pay the full amount.

Re: bill

softech — Sun, 19 May 2024 12:23:04 GMT

@rick26

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: bill

HALIMACS — Sun, 19 May 2024 13:39:16 GMT

@rick26

It’s not so much an increase, rather removal of a decrease which was automatically applied.

If you have been here 5 years, you had 5 dollars loyalty, 2 dollars auto pay, and three referrals.

Because you are on the $15 plan, you’re only gonna get $.75 every 30 days but your referrals stay the same value in points.

The biggest change is loyalty where now everyone gets 10 points per year, or 83.3 cents a month in value.

… and where it is not automatically applied anymore, everyone has to wait till they get to 15 points before they can redeem it for $15.

Re: bill

computergeek541 — Sun, 19 May 2024 14:30:44 GMT