topic Re: may become incompatible??? in Get Support

may become incompatible???

shawnpetriw1 — Sat, 18 May 2024 23:23:54 GMT

Looking to change my subscription to $29, and then I am warned:

"Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription."

What the heck? Why don't you just TELL ME IN ADVANCE what will change, IF it will?

I submitted a ticket (I think) but the interface is terrible - I have no idea where the ticket is, or how I will be notified if issue addressed.

And I have no idea what this "community" thing is, so this may go nowhere, too.

Re: may become incompatible???

Rastin — Sat, 18 May 2024 23:32:52 GMT

You can open a ticket using the orange text bubble on the bottom right. I believe you enter customers Service or just fallow the steps till it let's you open a ticket

Re: may become incompatible???

shawnpetriw1 — Sat, 18 May 2024 23:36:00 GMT

Sure, did that. But now, where do I go to see my submitted tickets, their status, and replies? Like normal trouble ticket systems?

Re: may become incompatible???

Rastin — Sat, 18 May 2024 23:39:51 GMT

I'm guessing you are trying to change plan now. If so don't set it to change on renewal. As you will lose what time you have on what you have already payed for. Like any add on you may have payed for. There no refunds if you choose to change now

Re: may become incompatible???

Neil11 — Sun, 19 May 2024 04:31:29 GMT

Submit ticket with support . Using the chat bubble bottom right of screen.

⬇️ Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: may become incompatible???

golfball — Sun, 19 May 2024 07:15:11 GMT

@shawnpetriw1 There shouldn't be any data add-ons that become incompatible when switching to that particular plan.

Your tickets can be viewed by clicking the envelope icon near the top of the page if you're on a computer, or by tapping your profile picture at the top right corner of the website and selecting "Messages" if you're on a mobile device.

Re: may become incompatible???

Phil_Adelphus — Sun, 19 May 2024 10:10:39 GMT

@shawnpetriw1 A while back PM had some unlimited data plans, so if you chose one of those the previous gift data add ons became "incompatible". They stay on the plan until one switches to another plan where they are compatible, they aren't lost altogether. Calling minutes add ons remain usable though. If you got the latest loyalty bonus minutes and go with a lower plan you will lose that.

This community is just customers like you but we dan often advise how to fix things or know when to refer you to customer support. To see your communications with support tap the envelope icon top right of this page or select the avatar right of the bell if no envelope. In Messages you will have an inbox for replies and a Sent folder underneath it, accessed via the v.