topic Re: Account in Get Support

Account

ÑP — Fri, 17 May 2024 19:22:21 GMT

help me to get my account number please

Re: Account

ÑP — Fri, 17 May 2024 19:23:23 GMT

Can you help me to found my account

Re: Account

hTideGnow — Fri, 17 May 2024 19:25:53 GMT

hi @ÑP if you can login My Account, it is on the Profile page

if you cannot login, support agent can help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

CS_Agent — Fri, 17 May 2024 19:34:04 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.

Re: Account

ÑP — Fri, 17 May 2024 19:38:44 GMT

I need my account number please!

Re: Account

Rancwr — Fri, 17 May 2024 20:00:36 GMT

Click on "My Account" in the upper right of any page and sign in.

Once signed in, click on Profile

When you're in your profile, to the right you'll see a box marked Account Info

The last line under Account Info is your account number. It will be hidden initially, but just click the eyeball symbol with the / through it and it will show you your full account number.

Re: Account

ÑP — Fri, 17 May 2024 20:59:28 GMT

My account is not opening

Re: Account

ÑP — Fri, 17 May 2024 21:00:31 GMT

In need help to have my account number to keep it with me

locked account

ÑP — Sat, 18 May 2024 19:53:57 GMT

I hate public mobile. 3 days my account . No help

Re: locked account

ÑP — Sat, 18 May 2024 19:54:57 GMT

3days my account is locked and no help.

Re: Account

Rastin — Sat, 18 May 2024 20:33:40 GMT

Just so you know we are all customers here just like you. Just spaming my account is locked. Don't give us any info on how to help you. Try opening a ticket using the orange chat bubble on the bottom right. I also get the feeling that English is not your first language if you are French change to the French forum using the FR at the top of the page

Re: Account

ÑP — Sat, 18 May 2024 22:17:55 GMT

French or English is not a problem. My problem is being lock out for my account.

Re: Account

Rastin — Sun, 19 May 2024 03:53:13 GMT

And like I said before your not giving us anything to go on. Like are you getting any errors? Did you forget your password? Did you open a ticket? We are not mind reader's. We are just customers like you.

Re: Account

softech — Sun, 19 May 2024 03:57:33 GMT

@ÑP

if your account was locked and you cannot login, best to get the account number (as well as get the account login issue resolved) is to submit a ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there