topic Re: Refer a friend in Get Support

Refer a friend

B0-by — Fri, 17 May 2024 12:11:53 GMT

Yesterday May 16, I referred a friend that joined public mobile. My refer a friend code did not go through for some reason. I did not get the confirmation for the refer a code. How can I get the friend to have the benefit of the referral?

Re: Refer a friend

softech — Fri, 17 May 2024 12:16:55 GMT

@B0-by

support agent can help to add the code back. Please ask your friend to open a single ticket for both of you

to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Refer a friend

ORNGNBLK — Sun, 19 May 2024 01:58:59 GMT

In my experience, It has taken up to 2 days after a friend has successfully switched for me to get a text message that my referral went through. Hopefully this is already fixed now for you by patience or by alerting PM. For future referrals, keep in mind that it’s not immediate.