topic Re: transfer phone number in Get Support

transfer phone number

Williamwhite — Sat, 18 May 2024 23:08:46 GMT

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is. I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get disconnected.

Re: transfer phone number

AP918 — Sat, 18 May 2024 23:11:49 GMT

What's your area code?

Re: transfer phone number

AP918 — Sat, 18 May 2024 23:14:15 GMT

Maybe you will find this solution helpful

https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-Valid-Canadian-Number/td-p/978839#M679607

Re: transfer phone number

Williamwhite — Sat, 18 May 2024 23:16:52 GMT

519

Re: transfer phone number

AP918 — Sat, 18 May 2024 23:33:10 GMT

Is your account still active with Virgin mobile?

Was this number previously a landline for you?

Re: transfer phone number

Williamwhite — Sat, 18 May 2024 23:33:56 GMT

the number is still active with Virgin and it is not a landline.

Re: transfer phone number

Williamwhite — Sun, 19 May 2024 00:15:45 GMT

so I have even tried activating with a new number and then going to self serve and transfer number that way and it says number not eligible for port.

Re: transfer phone number

Neil11 — Sun, 19 May 2024 04:35:13 GMT

Try submitting a ticket with support . Using the chat bubble bottom right of screen.

⬇️ Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437