topic Help please in Get Support

Help please

Zorzenone — Sat, 18 May 2024 21:52:43 GMT

Good Afternoon,

Switched my daughters phone and her number and plan did not transfer over. Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card. So she has a plan, but no SIM and her texting and number does not work or ring to her phone. How do I get a SIM set up for her? She has an iPhone 13

Thank you!

Re: Help please

Chalupa_Batman — Sat, 18 May 2024 21:55:52 GMT

Hey @Zorzenone

Amazon is the fastest way.

Or...

https://www.publicmobile.ca/en/on/pick-up-SIM

Re: Help please

Rastin — Sat, 18 May 2024 22:01:07 GMT

Is her phone capable of an esim? If so I believe you an get one through her app

Re: Help please

BKNS27 — Sun, 19 May 2024 01:10:03 GMT

@Zorzenone

I don’t know how she has an account if she doesn’t have a SIM. She needs to activate SIM or eSIM on the PM app to get an account.
She will need to download the PM app on her phone then purchase a SIM or eSIM.

A SIM will take longer (up to 3 weeks from PM) but eSIM can be purchased right away on the app.