topic Re: New Registration Problems in Get Support

New Registration Problems

jaguar — Sat, 18 May 2024 19:21:24 GMT

Cannot Register . Error xxx

Re: New Registration Problems

hTideGnow — Sat, 18 May 2024 19:39:21 GMT

you wee using app to register?? PM charged you??

if PM charged you and you used app and already in final step and got the error, please ask support to help. Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Registration Problems

jaguar — Sat, 18 May 2024 20:08:45 GMT

NO app, just online account, not able to activate or register . gives error on the first step after account login

Re: New Registration Problems

jaguar — Sat, 18 May 2024 20:46:33 GMT

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Re: New Registration Problems

softech — Sat, 18 May 2024 20:49:30 GMT

@jaguar wrote:
NO app, just online account, not able to activate or register . gives error on the first step after account login

@jaguar

if you started your subscription process using the web browser, after the payment step, you need to download Public Mobile app from app store, login and complete step 5 (choosing phone number/porting) and Step 6 (activation). Sound like you have not use the app yet, please download the app and complete the last 2 steps in Subscription

But if you got the error after using the app, please open ticket with PM support for assistance:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New Registration Problems

jaguar — Sat, 18 May 2024 20:51:32 GMT

I never reached the payment step

Re: New Registration Problems

softech — Sat, 18 May 2024 20:53:06 GMT

@jaguar

then simply download the Public Mobile app and start activation using PM App

I suggest you use another email address to create a new account and try it that way

Re: New Registration Problems

jaguar — Sat, 18 May 2024 21:11:40 GMT

if i do using PM app , will the information be available to see in the web browser and make changes in future

Re: New Registration Problems

softech — Sat, 18 May 2024 21:16:30 GMT

@jaguar

yes, you only need to use the app to activate. After activation, you can choose to use only the browser to access your account information

Re: New Registration Problems

jaguar — Sat, 18 May 2024 21:19:09 GMT

Another thing , for a child, can i use my email or do i have to open an email account