topic Re: Usage History in Get Support

Usage History

BestNickname — Sun, 09 Jun 2024 15:03:50 GMT

I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?

Re: Usage History

Handy1 — Sat, 18 May 2024 16:25:50 GMT

@BestNickname Can always ask support to retrieve it for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Usage History

hTideGnow — Sat, 18 May 2024 16:35:02 GMT

hi @BestNickname yes, the button seems to have not working. But try using different browsers as it could also be a browser problem

if you still cannot download, ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437