topic Re: Logging in issues in Get Support

Logging in issues

Angie79 — Sat, 18 May 2024 01:56:39 GMT

Hello,

I have two numbers registered with public mobile and am not able to log in using the phone number after trying to log in using my email. The message I receive states 'enter a valid phone number'. I've been locked out and have waited the required time but still cannot get back in. I created a new account using a newly created email and now not sure what steps to take to 1) cancel one of the phone numbers 2) access the second number to change the payment options.

thanks in advance for any help!

Re: Logging in issues

will13am — Sat, 18 May 2024 02:01:50 GMT

@Angie79 , each line requires its own account which has a unique email address. You cannot put two lines into a single account. Could this be your problem?

Re: Logging in issues

Angie79 — Sat, 18 May 2024 02:56:35 GMT

Hi,

That makes sense-thanks. Do you know why when I enter the phone number to log in I receive a message that I need to enter a valid phone #.

Re: Logging in issues

computergeek541 — Sat, 18 May 2024 13:07:46 GMT

@Angie79 wrote:
That makes sense-thanks. Do you know why when I enter the phone number to log in I receive a message that I need to enter a valid phone #.

For the purposes of the EverSafe login, a phone number can only be used for one account. Trying to use the same phone nubmer for two diffferent Public Mobile accounts will result in an error message.

Re: Logging in issues

Angie79 — Sat, 18 May 2024 14:59:25 GMT

Thanks for the replies.

I am still locked out of both accounts even after waiting an hour. One of the phones was stolen so I am not sure how to cancel this account with public mobile since I am having so much difficulty logging in. Is there anyone I can talk to?