topic Re: US plan in Get Support

US plan

wineguygk — Fri, 17 May 2024 19:30:31 GMT

I just purchased plan that include US talk, text and data. Neither worked the first time I tried it in Michigan. Any tricks I need to know about?

Re: US plan

Rastin — Fri, 17 May 2024 19:39:33 GMT

Manual select t-mobile or at&t also change to 4g

Re: US plan

Sansan — Fri, 17 May 2024 19:40:15 GMT

@wineguygk do you have a VoLTE enabled phone?

If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming. Connect manually and remove 5G if you have it.

I hope this will be helpful.

Re: US plan

Chalupa_Batman — Fri, 17 May 2024 20:01:49 GMT

Hey @wineguygk

What phone do you have? First, your phone must have VoLTE enabled. Check Google if your phone has it.

Go into network settings, turn off automatic and then choose T-Mobile. Make sure your data roaming is turned on too. Then reboot. If that doesn't work, then switch it to AT&T and reboot.

Re: US plan

hairbag1 — Fri, 17 May 2024 20:03:34 GMT

@wineguygk

the US has shut down 3G for calling...so now we need a phone that has volte enabled and is on the PM whitelist for volte supported cells. If yours isn't on this list, you'd need a phone that can drop to 2G for calling and be near a cell tower. Best is to just upgrade your phone to something on the list if you plan on being in US frequently.

To check if your device is VoLTE-Roaming enabled, please check this list:

Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Re: US plan

colleeno — Fri, 17 May 2024 21:25:00 GMT

I have travelled to Michigan frequently and have had no problems with my US plan. I leave Data Roaming toggled on all the time whether I'm in Canada or the US. My phone automatically connects to T-Mobile a few minutes after entering at Port Huron. I then travel west to Flint and north from there to Sault Ste Marie and have no issues with connectivity. (My phone is an iPhone Xs.)