topic Re: resend transfer request in Get Support

resend transfer request

nana51 — Tue, 30 Apr 2024 00:51:19 GMT

Hello

I am trying to setup my Public mobile sim and port my number from Bell.

I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.

Could you please resend the transfer request to Bell again

Thanks John

Re: resend transfer request

softech — Tue, 30 Apr 2024 00:52:18 GMT

@nana51

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: resend transfer request

fixin1 — Tue, 30 Apr 2024 00:55:24 GMT

@nana51 - I have sent you the porting team number via a private message in the top right corner of screen (Sometimes covered by your profile pic in top right.)

Please call them and explain the issue.

Re: resend transfer request

hTideGnow — Tue, 30 Apr 2024 00:57:05 GMT

HI @nana51

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: resend transfer request

Mcfrench — Fri, 17 May 2024 20:26:37 GMT

Could I get the phone number as well please