topic Re: Phone service not working in Get Support

Phone service not working

frannie2 — Fri, 17 May 2024 14:57:51 GMT

Just transfered from Virgin mobile, on May 14, ppl still can't call me or text me, what to do??

Re: Phone service not working

Chalupa_Batman — Fri, 17 May 2024 15:00:08 GMT

If you place your old SIM card into your phone, do you still have service? If so, sounds like the port didn't go through. I'll send you a private message to the top left corner with a phone number to call. You may be required to place your Virgin SIM card back in your phone to accept the text request to port over.

Re: Phone service not working

frannie2 — Fri, 17 May 2024 15:00:58 GMT

I can't get messages, or texts

Re: Phone service not working

frannie2 — Fri, 17 May 2024 15:03:29 GMT

I get emails, frannie1bergeron@gmail.com

Thanks

Re: Phone service not working

Phil_Adelphus — Fri, 17 May 2024 15:04:31 GMT

@frannie2 The number to call was sent to your community private message inbox, look for an envelope icon top right of this page, and if you don't see an envelope tap your avatar to the right of the bell icon and there will be a drop down menu with Messages. @Chalupa_Batman 's message with the phone number to call should be there.

Re: Phone service not working

frannie2 — Fri, 17 May 2024 15:04:38 GMT

Thanks , trying your suggestion.

Re: Phone service not working

Phil_Adelphus — Fri, 17 May 2024 15:06:34 GMT

@frannie2 There's a little v in a circle top right of your post which how a post can be edited, you should remove your email address because this is a public web page than anyone on the internet can see, and you don't want to get any more email spam than we already get!

Re: Phone service not working

BKNS27 — Fri, 17 May 2024 15:07:41 GMT

@frannie2

Did you call Virgin to confirm porting your number was over to PM?

If porting wasn’t completed, your old SIM should still work.

If it was completed then reboot your phone by powering off then back on. If that didn’t work. You will need to contact a CS_Agent to complete the porting at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437