topic Re: Data speed in Get Support

Data speed

Fishere35 — Fri, 17 May 2024 13:02:22 GMT

Good day. We made the switch over and it was pretty painless.
Noticed a significant drop in data speed as compared to Koodo. Are the public mobile speeds throttled back from Koodo? Thanks

Re: Data speed

Handy1 — Fri, 17 May 2024 13:04:56 GMT

@Fishere35 No you should still get the same speeds as Koodo with public mobile

Re: Data speed

BKNS27 — Fri, 17 May 2024 13:59:34 GMT

@Fishere35

Is your phone set on 5G in the data settings?

Re: Data speed

Phil_Adelphus — Fri, 17 May 2024 14:04:08 GMT

@Fishere35 I get speeds up to the advertised plan maximums although it varies a bit depending on where I am. So unless Koodo allows higher than 250Mbps on 5G then at least here it isn't throttled back any more than it should be as allowed by the plan.

Re: Data speed

Fishere35 — Fri, 17 May 2024 15:59:27 GMT

we are still using Iphone 11 (two phones). i had changed my koodo plan to a CAN/USA plan and 5G speed and saw an increase in speed on the phone. i changed that phone to the PublicMobile plan, but the other phone is still on koodo- waiting to change over. i quickly checked both phones this morning and the koodo phone had much faster speeds with both phones sidebyside. i will try again over the weekend but wanted to learn a bit first. thank you for all the comments!! enjoy the weekend.

Re: Data speed

hTideGnow — Fri, 17 May 2024 16:01:35 GMT

hi @Fishere35

can you download speed test on both phone and compare the speed. Let us know the actual speed

Re: Data speed

Fishere35 — Sat, 18 May 2024 17:18:07 GMT

The phone on the left is public and the right is Koodo. Today the speeds were pretty similar. The Koodo is still on 4g

Re: Data speed

Phil_Adelphus — Sat, 18 May 2024 18:10:41 GMT

@Fishere35 Try both on 4G/LTE at the same time. Sometimes that signal can be stronger than 5G. My iPhone is on 5G auto and still chooses LTE most of the time.