Locked account

Lhaha — Fri, 17 May 2024 10:45:16 GMT

My friend entered password wrong many times so her account was locked since yesterday, how long time it going to be locked? What can she do to solve this problem? Thanks

Re: Locked account

softech — Fri, 17 May 2024 11:55:55 GMT

@Lhaha usually the lock just an hour. Please ask her to try again using browser with Incognito mode. If it does not work, still with Incognito mode, ask her to rewire password reset and try login with the new password after password reset

if nothing work, ask her to message support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Locked account in Get Support

Locked account

Re: Locked account