topic Re: Can I get any credit? in Get Support

Can I get any credit?

Haiying — Fri, 17 May 2024 12:17:52 GMT

I am just wondering if there is any chance I will get a credit since during this billing cycle, my eSIM didn't work.

Thanks

Re: Can I get any credit?

hairbag1 — Fri, 17 May 2024 01:34:20 GMT

probly not...but doesn/t hurt to ask. Click the orange ballon, bottom right side of page to start process of Customer Support. Good luck.

Re: Can I get any credit?

hTideGnow — Fri, 17 May 2024 01:34:43 GMT

HI @Haiying

possible, if it is a problem on PM side (not because your device problem or you deleted the esim)

so, ask support agent and see what they say

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can I get any credit?

EdwardMcClung — Fri, 17 May 2024 01:36:40 GMT

they just deleted the topic i posted without resolution so I think it's unlikely. I'm really starting to think I just lost $80 trying to switch from TELUS to a cheaper plan. Like, maybe TELUS is doing this on purpose and we're all idiots for chasing the carrot.

Re: Can I get any credit?

hTideGnow — Fri, 17 May 2024 01:38:16 GMT

hi @EdwardMcClung

could be problem with spam filter.

anyway, message support and ask

Re: Can I get any credit?

Haiying — Fri, 17 May 2024 01:53:09 GMT

Thanks, I just submitted a ticket.