topic Re: US service in Get Support

US service

DuckyP — Thu, 16 May 2024 20:35:07 GMT

I have account with Canada and US , what must I do to get US service once I am in US ? Do I need to change to roaming ? what carrier do I set to ?

Thanks

Re: US service

softech — Thu, 16 May 2024 20:56:05 GMT

@DuckyP

when you are in US, make sure you try to connect to T-Mobile and AT&T network. If it does not connect automatically, then change the Network connection to manual and select try T-Mobile and AT&T manuall.

If you roaming purchase includes data, make sure you enable Roaming Mobile Data on your phone. Change network mode to 4G/LTE

If your roaming purchase includes voice, enable VoLTE on your device and you might be able to use VoLTE for voice. But if not, your phone should change to 2G network on T-Mobile ONLY and test voice calls

Re: US service

softech — Thu, 16 May 2024 22:12:36 GMT

@DuckyP

When you are in US, make sure you try to connect to T-Mobile and AT&T network. If it does not connect automatically, then change the Network connection to manual and select try T-Mobile and AT&T manuall.

If you roaming purchase includes data, make sure you enable Roaming Mobile Data on your phone. Change network mode to 4G/LTE

Re: US service

DuckyP — Fri, 17 May 2024 01:25:18 GMT

Thanks