topic Re: Calls from USA in Get Support

Calls from USA

MS1000 — Thu, 16 May 2024 19:40:53 GMT

I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber is not available or a similar message and it doesn't go to my voicemail.

Am I missing anything?

Re: Calls from USA

hairbag1 — Thu, 16 May 2024 19:51:07 GMT

@MS1000

you are in US right now ? If so you need an add-on to call your Cdn number.

If you are in Canada, you can rec calls from anywhere on planet earth using your $15 plan...no additional charge for incoming calls.

Re: Calls from USA

DennyCrane — Thu, 16 May 2024 22:18:31 GMT

No, you cannot use roaming services without a roaming add-on or a Canada/US plan.

Re: Calls from USA

MS1000 — Thu, 16 May 2024 22:35:32 GMT

I get that I cannot receive the call since I am in the USA and have no roaming, but the voicemail needs to kick in and record the message. The caller doesn't even get to the voicemail prompt at all.

Re: Calls from USA

DennyCrane — Thu, 16 May 2024 22:53:37 GMT

@MS1000 Maybe try putting your phone in airplane mode? It's possible it sees you connected to the network, but because it knows you don't have a roaming plan it blocks the call. It's possible that if you put it in airplane mode you might solve that issue (just a guess).