topic Re: Transferring from Fido to public mobile in Get Support

Transferring from Fido to public mobile

Aliyasi — Thu, 16 May 2024 22:14:54 GMT

I transferred my sim card from Fido to PM last night and it’s been 12 hours I still can’t get incoming calls and msgs, please advise

Re: Transferring from Fido to public mobile

softech — Thu, 16 May 2024 22:19:21 GMT

@Aliyasi

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transferring from Fido to public mobile

Meow — Thu, 16 May 2024 22:20:00 GMT

You do not transfer 'sim card' - you transfer number.

Did you follow porting instructions to the letter? initiated transfer, kept old sim in a phone, replied Yes within 90 min of receiving sms, etc.?

Re: Transferring from Fido to public mobile

Aliyasi — Thu, 16 May 2024 22:21:09 GMT

Thanks for the reply. I already messaged back to my old provider within 90mins

Re: Transferring from Fido to public mobile

Aliyasi — Thu, 16 May 2024 22:24:39 GMT

I did all those steps and entered my phone IMEI

Re: Transferring from Fido to public mobile

softech — Thu, 16 May 2024 22:31:32 GMT

@Aliyasi

using IMEI to port can cause problems, better to use your Fido Account number. Please call the number I sent you and they can confirm the porting status

Re: Transferring from Fido to public mobile

Phil_Adelphus — Thu, 16 May 2024 23:30:42 GMT

@Aliyasi Just to clarify, once you had answered YES with your Fido sim in the phone did you replace it with a Public Mobile sim and then re-start the phone?