topic Re: Can’t activate new sim. in Get Support

Can’t activate new sim.

robertjose08 — Thu, 16 May 2024 17:11:43 GMT

Cant activate new sim. Wont get me pass through email and password on the mobile app

Re: Can’t activate new sim.

hTideGnow — Thu, 16 May 2024 17:13:25 GMT

replacing sim card on existing account ? if you cannot login, ask support to help with that and help with activate the new sim

please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t activate new sim.

robertjose08 — Thu, 16 May 2024 17:14:55 GMT

New account. Transferring from Koodo to PM. Got SIM today and when I log in on my account it wont get me through the email and password page

Re: Can’t activate new sim.

hTideGnow — Thu, 16 May 2024 17:16:21 GMT

HI @robertjose08

why not just use another email instead. Get a new Gmail or Live email and start the activation using the Public Mobile app

Re: Can’t activate new sim.

BKNS27 — Thu, 16 May 2024 17:16:39 GMT

@robertjose08

Are you login to your Koodo account?

You will need to create a new PM account on the the PM app.

Re: Can’t activate new sim.

robertjose08 — Thu, 16 May 2024 17:17:51 GMT

Did that already but still the same

Re: Can’t activate new sim.

hTideGnow — Thu, 16 May 2024 17:24:43 GMT

@robertjose08

so, it is a new email address you setup and use? can you post a screenshot?

Re: Can’t activate new sim.

robertjose08 — Thu, 16 May 2024 17:31:30 GMT

Re: Can’t activate new sim.

hTideGnow — Thu, 16 May 2024 17:37:54 GMT

hi@robertjose08 you were not using the app

please download Public Mobile app and setup new account to start activation

Download Public Mobile app, on the first screen, click Shop Subscription Plan. then pick the plan and start

Re: Can’t activate new sim.

robertjose08 — Thu, 16 May 2024 17:53:04 GMT

Didn’t know that I need to go to shopping for a new subscription to activate the sim. I was able to start the process until I get to the step to transfer my old phone number. It’s giving me an invalid number aince it’s a Koodo prepaid number. Tried contacting an agent and see what happens.