topic Re: Regarding one-time BONUS $10 credit! in Get Support

Re: Regarding one-time BONUS $10 credit!

Pm987 — Thu, 16 May 2024 11:48:44 GMT

it has been 7 days and i still do not see the $10.00 bonus credit for activating my new account. What now?

Re: Regarding one-time BONUS $10 credit!

softech — Thu, 16 May 2024 11:52:00 GMT

@Pm987 you are the new subscriber who just joined?? the $10 should be showing as Available Funds on My Account. Try login again using Incognito mode to avoid cache problem

if same, please open ticket with PM support :https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Regarding one-time BONUS $10 credit!

computergeek541 — Thu, 16 May 2024 12:18:38 GMT

@Pm987 wrote:
it has been 7 days and i still do not see the $10.00 bonus credit for activating my new account. What now?

Unfortunately, there is no $10 bonus credit for customers who simply activate a new account. For the $10 credit, the customer must have been referred. Was a referral code used?

Re: Regarding one-time BONUS $10 credit!

Pm987 — Thu, 16 May 2024 15:09:01 GMT

even though i was not a referral, i received an email from public mobile that if i activated my account

by 09 May (which i did comply) that i woud receive "bonus" credit of $10.00

Re: Regarding one-time BONUS $10 credit!

hTideGnow — Thu, 16 May 2024 15:15:27 GMT

HI @Pm987

credit usually add within couple days. But you already waited 7 days, it make sense to ask support agent.

I suggest you to just submit by message and include a screenshot of the email, submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437