topic Re: Keep Me Signed In in Get Support

Keep Me Signed In

MLG4133 — Thu, 16 May 2024 14:05:34 GMT

Every time I go to Community from my PM account I have to sign in again. I don’t remember a Keep Me Signed In option when registering, is there a way to do it after the registration?

Re: Keep Me Signed In

Phil_Adelphus — Thu, 16 May 2024 13:11:56 GMT

@MLG4133 Try ticking Trusted Device next time you log in. It mostly works for me but sometimes it makes me log in when switching from one to the other. If your browser deletes cookies/history etc. on exit then Trusted Device won't work however.

Re: Keep Me Signed In

Sansan — Thu, 16 May 2024 13:24:41 GMT

I have trusted device option checked off and I get kicked out every single time.

I use two different phones and same thing. Mind you I only use the website.

I do this like 50 times a day 🙃

Re: Keep Me Signed In

Phil_Adelphus — Thu, 16 May 2024 13:29:12 GMT

@Sansan It works for me on iPad using Safari. Maybe try a different browser and make sure it doesn't clear everything on exit? The last time I had to log in with the code was last Sunday. I do still get kicked out fairly often but I can just log back in without having to get the code. It's still annoying though. I don't usually have to log in again when switching between account and community though, which I think was the OP's issue, although it does happen

Re: Keep Me Signed In

fixin1 — Thu, 16 May 2024 13:43:35 GMT

@MLG4133 - The TELUS community portal keeps me logged in for over a month!

While this logs me out every 1 hour but no hassle - just have the email saved in iCloud Keychain & I then use Touch ID / Face ID to get it. And I also have the Keep me Signed in box checked.

But I don't really know how to do that unfortunately. Before Eversafe was introduced for the community some said it was longer to log out time.

Re: Keep Me Signed In

turtleTurtle — Thu, 16 May 2024 14:19:49 GMT

If I leave the window open once I sign in once I am usually good for the day. I have to sign in the next morning though.

Re: Keep Me Signed In

Sansan — Thu, 16 May 2024 15:36:10 GMT

@Phil_Adelphus thanks for the tips! So I only get the code like two weeks or so. But each time I don't touch the screen for five minutes or so I get logged out.

The login info is saved already so I just have to click sign in and I'm in. Pages are saved and browsers does not clear. Every now and then, I have to login to Account even when I'm already in the community.

Probably my set up.

Oh well, I'm used to it now.

Re: Keep Me Signed In

AK32 — Thu, 16 May 2024 16:51:08 GMT

I also have this issue on desktop. Every time i log in i have to confirm with a text message, even after i check "Trusted Device" and it says i wont have to next time. It still forces me to every time.

Re: Keep Me Signed In

JDG4133 — Fri, 17 May 2024 12:41:08 GMT

Trust this device is only to surpass 2FA (two factor authentication). This issue is obviously a design flaw in the app that needs to be addressed.