topic Re: Monthly bill in Get Support

Monthly bill

KS59 — Wed, 15 May 2024 22:30:31 GMT

I was paying $30.51 and this month I was charges more than $38. I wou

Re: Monthly bill

Pink_Floyd — Wed, 15 May 2024 22:26:12 GMT

The Legacy Rewards are now no longer and everyone is being moved to Public Points.

Re: Monthly bill

hairbag1 — Wed, 15 May 2024 22:26:36 GMT

@KS59

you were likely on the old Rewards program which reduced your plan costs. As of May, they took Rewards away and replaced with Points. You now pay full cost everytime, but get points based on 5% of your plan cost. Once you have accumulated 15 points you can use 'em to pay your regular plan, add-ons or contests.

Re: Monthly bill

Sansan — Wed, 15 May 2024 22:28:23 GMT

@KS59 , yes that is correct. As of May there are no more automatic monthly rewards. We all have to pay our plan in full now.

Re: Monthly bill

Yummy — Wed, 15 May 2024 22:51:35 GMT

No more monetary rewards! Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

Re: Monthly bill

kylewm — Thu, 16 May 2024 04:11:49 GMT

Sounds about right for a $34 plan

Re: Monthly bill

softech — Fri, 17 May 2024 00:16:30 GMT