topic Cannot log into my account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200533#M829958 <P>I&nbsp;am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:</P><P><BR />Using the app<BR />Use a different browser<BR />Use a different computer&nbsp;<BR /><BR />None of which have worked.</P> Thu, 16 May 2024 03:34:02 GMT Brendanvep1 2024-05-16T03:34:02Z Cannot log into my account https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200533#M829958 <P>I&nbsp;am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:</P><P><BR />Using the app<BR />Use a different browser<BR />Use a different computer&nbsp;<BR /><BR />None of which have worked.</P> Thu, 16 May 2024 03:34:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200533#M829958 Brendanvep1 2024-05-16T03:34:02Z Re: Cannot log into my account https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200535#M829960 <P>You will need to contact customer service agent to fix your issue. Either via the following link:</P><P>&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>&nbsp;</P><P>If you are having a difficult time, then you can private message CSA:</P><P>&nbsp;</P><P>Send a private message to CSA through the following link :</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 May 2024 03:49:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200535#M829960 Neil11 2024-05-16T03:49:23Z Re: Cannot log into my account https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200555#M829977 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/420903">@Brendanvep1</a>&nbsp;</P><P>Try clearing the cache and go incognito on your browser before login to your account online.</P><P>Haven’t had any issues login on the app just now.</P> Thu, 16 May 2024 05:31:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-log-into-my-account/m-p/1200555#M829977 BKNS27 2024-05-16T05:31:36Z