topic Re: How to change address in Get Support

How to change address

Sweetp131 — Wed, 15 May 2024 22:18:49 GMT

Hello,

Just subscribed and noticed in my address that my unit number is missing. How can I add it as my SIM card is being mailed?

Thank you

Re: How to change address

computergeek541 — Wed, 15 May 2024 22:18:39 GMT

@Sweetp131 wrote:
Just subscribed and noticed in my address that my unit number is missing. How can I add it as my SIM card is being mailed?

Changing your address in your Public Mobile self serve account won't change the mailing address for the SIM card. You'll need to contact a Public Mobile customer support agent by opening a ticket through the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Without the unit number, there's still a chance that the SIM card could get delivered properly, especially if antoher piece mail under your name is being delivered at the same time.

Re: How to change address

Sansan — Wed, 15 May 2024 22:18:56 GMT

@Sweetp131 sign into your account and click on Profile. It should bring up and option to manage Eversafe. Your information should be there.

If you don't see the address use the chatbot to create a ticket to have this done prior to the SIM card being shipped if this was just done today.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: How to change address

Paul215 — Wed, 15 May 2024 22:30:35 GMT

HI @ Sweetp131

Be aware that SIM card that you buy from PM, could take up to 3 weeks to arrive at your home

Re: How to change address

Sweetp131 — Wed, 15 May 2024 22:32:54 GMT

I have tried filling out a ticket. When I put in update address, the chat box replies with speeds information. Cant do it

Re: How to change address

Sansan — Thu, 16 May 2024 02:00:04 GMT

Then @Sweetp131 message them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to change address

computergeek541 — Thu, 16 May 2024 12:36:14 GMT

@Sweetp131 wrote:
I have tried filling out a ticket. When I put in update address, the chat box replies with speeds information. Cant do it

Typing in "customer support agent" immediately gives the option to contact one. It's important that all customers use either the chatbot or the contact support area of the Public Mobile app to open all tickets.