topic billing in Get Support

billing

millwright7769 — Wed, 15 May 2024 21:06:31 GMT

I noticed this months bill that I did not get the reward loyaity of $4 and also I didn't get the reward autopay of $2 and my bill is $6.78 higher than it has been forever. Does anyone have this issue or know why the change? I didn't see anything on changes.

Re: billing

softech — Wed, 15 May 2024 21:08:23 GMT

@millwright7769 you might have missed the announcement of the rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: billing

Chalupa_Batman — Wed, 15 May 2024 21:11:01 GMT

Hello @millwright7769

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts