topic Re: Account login in Get Support

Account login

Dan4644 — Wed, 15 May 2024 22:29:39 GMT

Why does it say “forbidden ai” when I try to login to my account?

Re: Account login

Chalupa_Batman — Wed, 15 May 2024 20:23:12 GMT

Usually Forbidden A1 is the site is down for repair.... although I just tested it and I was able to get in.

I'd suggest this. Wait 1 hour. Open your browser, go to your settings and clear the cache, history and cookies. Then restart your browser and try again. It should work after that.

Re: Account login

Dan4644 — Wed, 15 May 2024 20:24:48 GMT

it’s been over 2 hours since I ported my number over from Roger’s to Public and I’m worried it hasn’t gone through and I can’t check what’s going on because I can’t login. What should I do?

Re: Account login

Chalupa_Batman — Wed, 15 May 2024 20:27:51 GMT

Oh that's simple. Did you get the text from Rogers asking to port your number and did you say YES? If so, if you put your Roger's SIM card in your phone, does your Rogers SIM still work? If not, put in your public Mobile SIM and reboot. If that doesn't work, come back and let me know. I can send you a number to call if the porting didn't go through. BUt I'd prefer to wait to hear from you first....