topic Changing subscription in Get Support

Changing subscription

KristineK — Wed, 15 May 2024 16:41:45 GMT

So, right now there’s a subscription for $34 CAN/US but it ends May 20. If my subscription renewal is May 27, but I opt in for the change now-will I get the $34 rate even though it ends May 20? I suppose I am asking if opting in before May 20, validates the promotion? Or because of my renewal date of May 27, does it invalidate it?

Re: Changing subscription

BKNS27 — Wed, 15 May 2024 16:46:16 GMT

@KristineK

You can just login to PM app and go to Subscription tab>Manage Subscription>Change Subscription.

Make sure you click on Change Subscription on your Next Renewal date now to take advantage of the promo.

Re: Changing subscription

computergeek541 — Wed, 15 May 2024 16:47:34 GMT

@KristineK wrote:
So, right now there’s a subscription for $34 CAN/US but it ends May 20. If my subscription renewal is May 27, but I opt in for the change now-will I get the $34 rate even though it ends May 20? I suppose I am asking if opting in before May 20, validates the promotion? Or because of my renewal date of May 27, does it invalidate it?

You will get the plan as long as the scheduled request was made while the plan is still being offered.

Re: Changing subscription

Phil_Adelphus — Wed, 15 May 2024 16:48:37 GMT

@KristineK Yes as long as you set the change before May 20 it will be honoured, so you are safe to select "Change on Renewal" and not "Change Now". Change Now would switch and charge you immediately, so you would lose what's left of your current plan.

Re: Changing subscription

KristineK — Wed, 15 May 2024 17:17:39 GMT

Thanks! I think this was a classic case of overthinking it…just needed the reassurance