topic Re: Filing a Complaint in Get Support

Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 15:34:38 GMT

5 Hours and no service.

Entered payment voucher and it says it was accepted and minutes were added.

When I try to make a call, it says that there are no minutes.

Screenshot the whole matter and still no service.

Awful!

Re: Filing a Complaint

Phil_Adelphus — Wed, 15 May 2024 15:39:21 GMT

@Alfonzo2 Where did you get the voucher? From what people have posted here, some vouchers aren't valid until after 24 hours from purchase. To contact customer service you need to submit a ticket at the chat icon bottom right of this page.

Re: Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 15:41:27 GMT

Everything is valid. Same place I've been getting them from for over 3 years. I have a screenshot from PM saying minutes were added. When I try to make a call it says there are no available minutes

Re: Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 15:42:02 GMT

Terrible situation and awful experience

Re: Filing a Complaint

hairbag1 — Wed, 15 May 2024 15:42:25 GMT

@Alfonzo2

dial 611 using the cell to hear current plan status. Reboot phone..see if that helps.

Re: Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 15:51:48 GMT

Appreciate your help.

However, rebooting it did not work.

Going on 6 hours now.

When I try to submit a service ticket, I get a 404 error and have cleared the cache.

This is the worst customer experience I've encountered.

Re: Filing a Complaint

Phil_Adelphus — Wed, 15 May 2024 15:53:59 GMT

@Alfonzo2 If you can't submit a service ticket the usual way, send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 15:59:43 GMT

Hopefully this works. You've been helpful. Appreciate it

Re: Filing a Complaint

Alfonzo2 — Wed, 15 May 2024 16:48:51 GMT

Nothing......