topic Re: Sos issue in Get Support

Sos issue

Parneet — Wed, 15 May 2024 15:07:50 GMT

I have sos on my phone since morning

i have changed all the settings still not helping

hTideGnow — Wed, 15 May 2024 15:12:32 GMT

did you check My Account to confirm if account is active?

try your sim card in another phone and try the phone in another area

or open ticket with PM support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus — Wed, 15 May 2024 15:22:05 GMT

@Parneet Have you tried turning airplane mode on, waiting a few minutes, turning it back off and restarting the phone?