topic Re: New reward does not show the old reward $ in Get Support

New reward does not show the old reward $

Nas2 — Wed, 15 May 2024 04:24:20 GMT

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a "redeem" button in the "payment" page or anywhere in my account to enable me to use my rewards/points towards June bill. Please advise.

Re: New reward does not show the old reward $

Neil11 — Wed, 15 May 2024 04:36:21 GMT

You will only get 1 pt for each refer a friend, so 4. Then u should get 5 welcome points and 5% back of your plan total. It is not direct conversion from rewards to points. You will also get 10 pts on your anniversary date. Once u have 15pts you can redeemed it for a $15 credit.

Re: New reward does not show the old reward $

hairbag1 — Wed, 15 May 2024 05:24:10 GMT

@Nas2

here's a bit of reading so you can catch up...

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

and...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: New reward does not show the old reward $

imanno — Wed, 15 May 2024 06:46:23 GMT

its frustrating because you need to login now to check your credits and redeem them after a certain point. what a headache.

Re: New reward does not show the old reward $

Phil_Adelphus — Wed, 15 May 2024 09:24:25 GMT

@Nas2 do not see a "redeem" button in the "payment" page

If you go to My Rewards in your account and view the catalogue of things you can buy with points, such as discounted add ons and the $15 bill credit, the redeem button is on the individual items.

Re: New reward does not show the old reward $

Nas2 — Wed, 15 May 2024 13:47:06 GMT

Thank you Neil11. I have been with PM for over 3 years and have earned $3 so far. So that is 3 anniversaries. Will I get 30 pts for the 3 years loyalty?

Re: New reward does not show the old reward $

Eister — Tue, 04 Jun 2024 18:06:46 GMT

I am confused about that too. I have the max 5 years this Aug….so will I get a flat $50., or $10.?!?