topic Re: Call Forwarding Lost in Get Support

Call Forwarding Lost

Ranahan — Tue, 14 May 2024 15:33:17 GMT

Hi,

I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.

Please advise.

Re: Call Forwarding Lost

Sansan — Tue, 14 May 2024 15:41:32 GMT

@Ranahan call forwarding has been "broken" for a long time now with no news of a fix. They are aware.

Only unconditional forwarding available.

Re: Call Forwarding Lost

will13am — Tue, 14 May 2024 15:54:15 GMT

@Ranahan , I believe universal forwarding still works.

Re: Call Forwarding Lost

LitlLdy — Tue, 14 May 2024 16:46:47 GMT

@Sansan wrote:
@Ranahan call forwarding has been "broken" for a long time now with no news of a fix. They are aware.
Only unconditional forwarding available.

@Ranahan , unfortunately the introduction of VoLTE on Public Mobile broke call forwarding!

Call forwarding works for me but only due to (on 3/1/23) I had to submit a support ticket to get CS_Agent to escalate it to get tech support to fix it. No issues at all for me since.

Edit: This had been an ongoing issue for some time now. I would think that due to they can fix it when we submit a support ticket to them asking for call forwarding to be fixed on their accounts that they could fix it for everyone all at once which in turn creates a lot less support tickets!

Re: Call Forwarding Lost

Sansan — Tue, 14 May 2024 16:53:26 GMT

@LitlLdy I fully agree with you. If that was the case where they can fix if asked, then same thing with these SMS issues. Which they haven't figured it out yet . Less tickets, less people leaving.

Re: Call Forwarding Lost

Ranahan — Tue, 14 May 2024 21:20:30 GMT

Thanks everyone for your feedback. I did set it to unconditional forwarding, which still broke. So perhaps I will escalate this to CS_Agent.

Re: Call Forwarding Lost

softech — Thu, 05 Sep 2024 08:38:23 GMT