topic Re: Why the cellular data network does not work? in Get Support

Why the cellular data network does not work?

CliffWu — Tue, 14 May 2024 19:02:05 GMT

Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?

Could you please let me know why

Re: Why the cellular data network does not work?

Phil_Adelphus — Tue, 14 May 2024 19:03:20 GMT

@CliffWu Do you mean your phone works for voice calls but not data? Does the phone drop from LTE to 3G when you make a phone call?

Re: Why the cellular data network does not work?

CliffWu — Tue, 14 May 2024 19:25:47 GMT

Yes, only voice service, no data! (my subscription includes 10GB data, my usage not even reaching 1Gb for the month). The LTE indicator is not showing if my phone is out of WIFI. I have not modified my cellular or WIFI settings for a while. Not sure what's going on.

Re: Why the cellular data network does not work?

Phil_Adelphus — Tue, 14 May 2024 19:32:32 GMT

@CliffWu Have you tried rebooting the phone and/or turning airplane mode on for a few minutes and then off again? If it still doesn't work you might want to submit a ticket at the chat icon bottom right of this page. You couldn't have set a data limit in the phone settings by chance?