topic Re: Unable to Access Account in Get Support

Unable to Access Account

Anil7 — Tue, 14 May 2024 18:15:51 GMT

Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing calls do not work, incoming does not work. I am also unable to receive or send text messages.

Please help me with this matter, thank you

Re: Unable to Access Account

hTideGnow — Tue, 14 May 2024 18:18:30 GMT

HI @Anil7

I think the account was not setup properly and so you cannot calls or login the account. CS agent can help, please message them :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Access Account

softech — Tue, 14 May 2024 18:21:21 GMT

@Anil7

so, you were using the app to activate and go all the way to Step 6? did you get any error on step 6?

can you check your phone's sim manager or Settings >Cellular and see if the Public Mobile esim is installed?

if it is not there, ask support to help. Please message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Unable to Access Account

Anil7 — Tue, 14 May 2024 18:29:40 GMT

Hi, all steps were completed successfully AFAIK, I see public in the settings as well as the network bars with an exclamation point