topic Re: Cannot transfer number from CTExcel in Get Support

Cannot transfer number from CTExcel

Yingwu — Tue, 14 May 2024 18:36:31 GMT

Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!

Re: Cannot transfer number from CTExcel

Chalupa_Batman — Sat, 18 Nov 2023 23:24:59 GMT

Hello @Yingwu

Public Mobile is a pre paid service. I am 99.9% positive they will not refund your money. You can try to reach out to a CS agent and ask but.... it's buyer beware. They may say you should have confirmed first that your phone number was portable.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This is the link we use to confirm the number can be ported. Try it again.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Cannot transfer number from CTExcel

hTideGnow — Sat, 18 Nov 2023 23:34:34 GMT

Hi @Yingwu

can you explain why the number is not transferable? did you check here to see if it is port eligible

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

or you just run into problem? if the link above show it is transferable, you can call the porting team to get it sorted. i will send you the number to your community inbox

Re: Cannot transfer number from CTExcel

nyachiba — Sun, 26 Nov 2023 08:32:14 GMT

Hello, I am also bumping into the same issue, could I please get the number to reach the porting team as well? Thanks in advance.

Re: Cannot transfer number from CTExcel

Yeke — Tue, 28 Nov 2023 20:32:11 GMT

Hello, I have the same issue with porting my number in from CTEXCEL. I have the code but I am not able to use it with the PM application.

Can you inbox me he number for the Porting Team please 🙂

Re: Cannot transfer number from CTExcel

nyachiba — Tue, 28 Nov 2023 20:38:47 GMT

Hey Yeke, so I bumped into the same issue and calling the porting team actually didn't help. But I was able to get it resolved by messgaing CS_Agent with my IMEI and the Pin provided by CTExcel. Maybe you can try that too.

Re: Cannot transfer number from CTExcel

Karushifa — Sat, 02 Dec 2023 15:33:35 GMT

Just transfer my number from CTEXCEL, when you choose the old provider, there's no China Telecom or CTExcel, simply select Telus and type in your account number which you already have or ask their agent. Hope this will help.

Re: Cannot transfer number from CTExcel

softech — Sun, 03 Dec 2023 05:05:56 GMT

@Karushifa we have confirmation that selecting Telus as the provider for porting from CTExcel won't work

Re: Cannot transfer number from CTExcel

EricGao2020 — Sat, 20 Apr 2024 16:28:20 GMT

Hi,

came across the same issue. Could you please send me the agent’s number?

Thank you.

Re: Cannot transfer number from CTExcel

hTideGnow — Sat, 20 Apr 2024 16:42:39 GMT

hi @EricGao2020

sent

only for porting issue

Re: Cannot transfer number from CTExcel

LS0407 — Tue, 14 May 2024 18:13:12 GMT

Same here. Please also send me the agent’s number. Just wonder why they not add CTExcel on their old Service Provider list. Thank you.

Re: Cannot transfer number from CTExcel

hTideGnow — Tue, 14 May 2024 18:15:30 GMT

hi @LS0407

Sent, please check your community inbox

Re: Cannot transfer number from CTExcel

huangchaosuper — Thu, 29 Aug 2024 01:00:00 GMT

I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?

Re: Cannot transfer number from CTExcel

computergeek541 — Thu, 29 Aug 2024 02:20:07 GMT

@huangchaosuper wrote:
I encountered the same problem, but someone from your team opened a new account for me. Can you please read my description carefully before proceeding?

Posting a message here is usually only noticed and read by other customers. Other customers cannot fix account issues. Since you've already been in contact with a Public Mobile customer support agent, please contininue the dicussion with that customer support agent.