topic Re: nothing is working in Get Support

nothing is working

Goss — Tue, 14 May 2024 17:25:08 GMT

I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.

Re: nothing is working

softech — Tue, 14 May 2024 17:30:27 GMT

@Goss

did you use the PM app to try login? you need to use the app to complete the subscription if you cannot login, please open ticket with PM support and they can help to complete the rest of the subscription steps

Re: nothing is working

G89 — Tue, 14 May 2024 17:36:55 GMT

I also was running into issues porting over. Make sure your phone isn’t locked to your previous carrier.

Re: nothing is working

Goss — Tue, 14 May 2024 17:43:39 GMT

I did email them. Do you know how long it takes for them to get back to you?

Re: nothing is working

hTideGnow — Tue, 14 May 2024 17:44:24 GMT

HI @G89

if you cannot login to the PM app to enter your sim card number to start the service, please ask support agent to help. you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: nothing is working

Goss — Tue, 14 May 2024 17:44:31 GMT

I gave permission to my old provider and it was not locked. Thank you for your help.

Re: nothing is working

softech — Tue, 14 May 2024 18:00:16 GMT

@Goss

check Community inbox for their reply, they will reply within the same day

Re: nothing is working

CS_Agent — Tue, 14 May 2024 19:54:26 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.