topic Re: iMessages not working in Get Support

iMessages not working

G89 — Tue, 14 May 2024 19:29:10 GMT

After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card, and hardboots. However, nothing seems to be working.

Re: iMessages not working

hTideGnow — Tue, 14 May 2024 17:43:25 GMT

hi @G89

Yes, if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessages not working

softech — Tue, 14 May 2024 17:44:27 GMT

@G89

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: iMessages not working

G89 — Tue, 14 May 2024 18:04:43 GMT

I ported number from old provider and it says that there’s an error every time for verifying my phone number for IMessages

Re: iMessages not working

softech — Tue, 14 May 2024 18:06:15 GMT

@G89 yes, this is related with your SMS issue. Message support and they can resolve it quickly

Re: iMessages not working

Patches99 — Tue, 14 May 2024 19:10:29 GMT

Check your cellular settings on your iPhone point to the new provider instead of the old one.

Re: iMessages not working

G89 — Tue, 14 May 2024 19:29:19 GMT

I have still waiting on response, opened ticket as well

Re: iMessages not working

G89 — Tue, 14 May 2024 19:30:09 GMT

Old provider is no longe option, using physical public mobile SIM and not dual SIM with eSIM

Re: iMessages not working

G89 — Tue, 14 May 2024 19:34:28 GMT

just tested and my iMessages are now working, although I’m not sure what has changed lol