topic Re: Sim card error in Get Support

Sim card error

Gurleen228 — Tue, 14 May 2024 17:27:36 GMT

Hi, I was having trouble login into my account that I believe has a sim card attached to it. I am unsure of what the username and the password is for login but I think the following 3 accounts are associated with the SIM # of which I will provide.

I know that one of them is the account but when I am unsure.

This is the SIM'S PIN number:

Re: Sim card error

softech — Tue, 14 May 2024 17:10:42 GMT

@Gurleen228 this is a public forum, please do not post your email address or sim card here, we are just customers like you

did you try using the Forgot login link on the login page? it will send you an email to the correct mailbox

if that does not help, please message support for help directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Sim card error

BKNS27 — Tue, 14 May 2024 17:13:06 GMT

@Gurleen228

You best bet is to contact a CS_Agent by DM directly by clicking on your avatar then Messages and address to CS_Agent.

Re: Sim card error

Gurleen228 — Tue, 14 May 2024 17:28:08 GMT

Hi how do you do that? Is there a phone number that I could call them instead?

Re: Sim card error

Gurleen228 — Tue, 14 May 2024 17:28:55 GMT

Ohh sorry I didn't know that. I did try that out but nothing yet came from it. Thank you for helping me out!