topic Receive Calls in Get Support

Receive Calls

Onsori — Tue, 14 May 2024 17:03:50 GMT

do not receive calls

Re: Receive Calls

Phil_Adelphus — Tue, 14 May 2024 17:06:38 GMT

@Onsori Are you a new customer who just transferred a number from a previous provider or an existing customer? It would make a difference for recommendations.

Re: Receive Calls

Onsori — Tue, 14 May 2024 17:07:25 GMT

Yes

Re: Receive Calls

Onsori — Tue, 14 May 2024 17:11:20 GMT

Yes,

Re: Receive Calls

Phil_Adelphus — Tue, 14 May 2024 17:15:27 GMT

@Onsori So you just transferred a number to Public Mobile, are you able to make outgoing calls, does data work? Did you reply to your previous carriers text message asking for your authorization with YES within 90 minutes?

Re: Receive Calls

poepike — Tue, 14 May 2024 17:30:50 GMT

I am having the same issue. i've transferred my number yesterday from rogers. Restarted phone and even reset the network. Data works though.

Re: Receive Calls

softech — Tue, 14 May 2024 17:32:41 GMT

@poepike

can you make outgoing calls? was it just not receiving incoming? or both incoming and outgoing calls fail to work?

Re: Receive Calls

Phil_Adelphus — Tue, 14 May 2024 17:33:08 GMT

@poepike Can you make outgoing calls and it's just incoming calls that aren't working, or are voice calls not working at all. Is your Rogers account still active?

Re: Receive Calls

poepike — Tue, 14 May 2024 17:33:47 GMT

Correct. both outgoing and incoming calls fail to work. I only had 2 successful outgoing calls since yesterday. Today even the verification code from PM failed to be received.

Re: Receive Calls

poepike — Tue, 14 May 2024 17:34:37 GMT

Rogers already deactivated and I validated by login into the rogers app.

Re: Receive Calls

Phil_Adelphus — Tue, 14 May 2024 17:50:14 GMT

@poepike Best to contact customer service, submit a ticket at the chat icon bottom right of this page. Other than the voice calls issue there is currently a known glitch with SMS texting for many new PM customers so you'll want them to look at that also. Edited to add, you may be able to get the log in verification code by email while you're waiting, try hitting didn't get the code or resend the code a few times. Doesn't always work but worth a try.