topic Re: Subscription not Activated Step 6 in Get Support

Subscription not Activated Step 6

Bob1802 — Tue, 14 May 2024 15:22:02 GMT

Had an issue transferring my moms phone number to Public mobile, getting the above error code, can sign out of contact for support, which leads to no where, with the account created, how can I go back from step 6 to 1? Spent an hour on the phone with Koodo and they said to use account number this time.

thanks a bunch

Re: Subscription not Activated Step 6

Sansan — Tue, 14 May 2024 15:31:10 GMT

@Bob1802 were you signing up with the public mobile app? You can try to uninstall and try again. If it doesn't work, use the chatbot to create a ticket for PM to review and assist.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Should that link not work send a private message using the below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not Activated Step 6

BKNS27 — Tue, 14 May 2024 15:32:59 GMT

@Bob1802

Are you using the PM app to activate her account?

If you are, don’t use the IMEI and only use her previous account number.

Re: Subscription not Activated Step 6

Bob1802 — Tue, 14 May 2024 15:33:03 GMT

Deleting app and reinstalling didn't work, trying to log in and continue on my phone also didn't work, it's frozen on step 6 with no option to click back. Sent a pm already, was hopping for a quicker answer.

thank you

Re: Subscription not Activated Step 6

Bob1802 — Tue, 14 May 2024 15:34:25 GMT

Using app, Miri on app worked for me, but locked it for her.

Re: Subscription not Activated Step 6

Sansan — Tue, 14 May 2024 15:36:56 GMT

Yea, 30 minutes to hours wait time

Re: Subscription not Activated Step 6

Bob1802 — Tue, 14 May 2024 15:42:25 GMT

Thanks for the messages and support, ticket sent.