Account, locked

Reddy83 — Tue, 14 May 2024 03:12:33 GMT

My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly

Re: Account, locked

Hollister — Tue, 14 May 2024 03:14:22 GMT

@Reddy83

Wait a while and then try again to log into your account.

The reason you are charged more is that there are no longer any loyalty or autopay rewards:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Account, locked

softech — Tue, 14 May 2024 03:15:41 GMT

@Reddy83

for account lock, wait an hour and try again or try Reset password

for the charges, you might have missed the announcement about rewards system change back in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

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Account, locked

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